Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of the hair used in your extensions?
We use 100% Remy human hair, which means the cuticles are kept intact and aligned in one direction. This ensures a natural look, minimal tangling, and a long-lasting lifespan for your extensions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
Can I color or heat-style my hair extensions?
Yes, because our extensions are made from real human hair, they can be curled, straightened, and even dyed. However, we recommend using a heat protectant spray and consulting a professional for coloring to maintain hair health.
What is your return and exchange policy?
We offer a 7-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on hair extensions that have been worn or tampered with.
How do I choose the right shade for my hair?
We offer a shade matching service where you can upload a photo of your hair in natural light. Our experts will then recommend the perfect match from our collection to ensure a seamless blend.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer 'Buy Now, Pay Later' options through integrated providers like Klarna and Afterpay.