Returns & Exchanges

At 1 Hair Stop, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy on all eligible hair extensions and accessories. Please ensure the security seals remain intact and the product is in its original, unworn condition to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal within 7 days of delivery to submit a request with your order number and reason for return.

• 2.
  Quality Inspection

  Once your request is approved, securely package the items in their original packaging; our team will verify that the hygiene seals are unbroken and the hair has not been styled or chemically treated.

• 3.
  Ship the Package

  Use the prepaid shipping label provided via email to send your package back to our warehouse, or choose your own tracked courier service for manual returns.

• 4.
  Receive Refund or Exchange

  After a successful inspection, your refund will be processed to your original payment method within 5-7 business days, or your new exchange item will be dispatched.